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W&C Customer Survey


 
 
1. Please rate your experience in delivery of aftermarket service parts. (1 most satisfied, 5 least satisfied):




2. How often do you experience delays in receiving service parts from W&C? (1 never, 5 always):




3. If experiencing delays, indicate how long delivery is typically delayed. :



4. Please rate the accuracy of your orders in the past year. (1 always accurate, 5 never accurate):




5. Please rate your experience in receiving pricing or quotation information from W&C Customer Service. (1 most satisfied, 5 least satisfied):




6. When calling W&C Technical Support for technical assistance, how long do you wait on average to speak with a representative?:



7. Rate your experience with W&C Technical Support. (1 most satisfied, 5 least satisfied):




8. When submitting an Ordering Guide for a new part number, how long does it take to receive a response from Customer Service?:





9. Rate the overall level of product satisfaction you have experienced with W&C products. (1 most satisfied, 5 least satisfied):




10. Rate the overall level of satisfaction you have with W&C Customer Service. (1 most satisfied, 5 least satisfied):




15. On average, how often do you service your W&C products?:




16. In your opinion, which area could W&C most improve? Select all that apply.: